FAQ
Orders & Payments
Can I change or cancel my order?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact us as soon as possible at support@musenia.com. Once the order has been processed or shipped, we may not be able to modify it.
What payment methods do you accept?
We accept all major credit and debit cards, as well as secure online payment methods available at checkout.
Shipping & Delivery
How long does shipping take?
Orders are typically processed within 1–3 business days.
Estimated delivery times:
- USA: 5–12 business days
- International: 7–20 business days
Do you offer international shipping?
Yes, we ship worldwide.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use it to track your package at any time.
My tracking hasn’t updated, what should I do?
Tracking updates may take up to 48 hours to appear. If there is still no update after a few days, feel free to contact us.
Returns & Refunds
What is your return policy?
We offer a 30 day return window. If you are not satisfied with your purchase, contact us and we will help resolve the issue.
When will I receive my refund?
Refunds are processed up to 14 business days after approval. Depending on your bank, it may take longer to appear.
Do I need to return the product?
In some cases, yes. Our support team will guide you based on your specific situation.
Products
Are your products safe to use?
Yes, our products are designed for safe and effective use when used as directed.
Will I see results immediately?
Results may vary depending on the product and individual cases. Consistent use, typically provides the best results.
Other
I entered the wrong shipping address, what should I do?
Contact us immediately. If your order hasn’t shipped yet, we can update the address.
What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with photos or a video. We will resolve the issue as quickly as possible.
Still need help?
Our support team is here for you:
📧 support@shopmusenia.com
🌐 https://shopmusenia.com
Response time up to 48h